Mall developing smart camera that can spot unhappy and frustrated shoppers and alert staff
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The Arkansas-based firm was previously granted a patent for in-store drones that would transport items from one department to another.
It has been suggested that the system would 'greatly improve the customer experience' by saving visitors trips across the massive facilities to fetch items or from having to wait for an employee to return with their desired merchandise.
Amazon has had its sight set on Walmart for quite some time – as it aims to take its seat as the king of retailing.
However, Walmart appears to be taking a page from the e-commerce giant and utilizing drones to improve customer experience.
The process would first start with a request from a customer, which is sent to a human worker via a 'display screen or as a text message', who then attaches the item to the drone.
The patent highlights a few methods for getting the drone from point A to point B.
A central computer system could be designed to direct the drone to the drop-off point.
Another example suggested using a closed circuit that the drones follow from start to finish.
Regardless of the approach, that patent explains that the drone would fly to the drop-off point with merchandise in tow and release the items once it arrives.
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